First, here’s the Sorry Excuse for a Sales Rep, sales rep:
With nothing more than a glance shot over the computer screen in front of him, this clown answered my inquiries with 1 or 2 word sentences. It seemed to me he wasn’t going to make much effort at all. So, I walked out. I’m sure you’ve got plenty of your own versions of “The Sorry Excuse”. Get a sales person like this? Leave. Immediately! There is absolutely no reason to tolerate behavior like that. And, there’s no reason to stay and let you anxiety level jump trying to get what you want.
Across the street were two different reps. Rep one:
I walked in and was “greeted” by a woman who spoke to me without bothering to look up. This didn’t seem much more promising. And, this particular service was, I learned, the only provider that picked up a signal out in the country where I live. Ah, I realized I’d forgotten my reading glasses. So, I went to the local Walgreen’s and picked up a new pair. The action here, leave and come back to a different sales person.
Third times a charm right? It was in this case.
Adrian was the person to greet me. I walked in and was greeted with a smile, eye contact and a, “How can I help you?” The service plans are complicated. I know it’s not just me. When I didn’t catch something he said, and asked him to say it again slowly, he did exactly that. He didn’t blink, he said, absolutely or you bet. And, he repeated word for word exactly what he’d just said. Next, he handed me a brochure with general information. And, as he explained the plan that seemed to fit what I needed, he circled the key points as he talked about them. Again, repeating, word for word, statements he’d made that I asked him to repeat! I didn’t need to explain to him that I have (ADHD related) short term memory problems. I didn’t need to explain that visuals really helped me understand. He listened well and when I said I wanted to think about the purchase, he gave me the information I needed and happily sent me on my way.
Here is what I’m taking away from this shopping event.
- It’s possible to have a pleasant experience shopping.
- If I don’t like the experience I’m having I can end it.
- I can come back later and get someone else.
- I am perfectly clear about the kind of experience I want
- If I don’t understand, I can ask for the information I need
- If I don’t get the information I need, I can determine how likely it is to get it from the person I’m working with and try again or end the conversation and try again with someone else.
If these thoughts resonate with you, keep them in mind while you’re out and about this busy (sometimes crazy) time of year. Go a step further, write them down and keep them with you. Start to get rattled take a peak and get a refresher. Add your own.
As you go through this holiday season, respect what you need and honor it. There is no reason to accept anything less than courteous, clear and respectful sales people. No, they don’t grow on trees. And, they’re a blessing. Take good care, keep your balance, and do take your time. And know that part of taking your time includes shopping for the right sales person.